This study aims to explore the relationships between risk management practices (RMP), organizational culture(OC), and the quality of services (QoS) in the Palestinian municipal sector. Methodology: To this end, the study adopts a quantitativeresearch approach, in which relevant data from top and middle management levels of municipalities in the West Bank territories were collected via a questionnaire. The data were analyzed using partial least squares structural equation modelling (PLS-SEM) via Smart PLS. Results: The findings reveal that RMPs have no significant impact on QoS. However, a full mediation of OC on the relationship between RMP and QoS was confirmed. The results of the current research work provide valuable practical implications for municipal leaders and policymakers. More specifically, enhancement of OC in the municipalities would improve the QoS via effective implementation of RMP and, hence, contributing to the development of the municipal sector working in dynamic and challenging environments. Conclusion: This paper adds to the existing body of literature on risk management by filling the research
gap in the combined effect of RMP and OC on QoS. The research highlights the importance of OC in improving the effectiveness of the RMP in relation to the QoS. The research also has valuable implications on managerial practices within the Palestinian municipal sector. Recommendations: From the practical standpoint, the research proposes that municipalities should not simply use
formal risk-management tools, manuals, and procedures as the sole way of improving their QoS. Rather, an investment in RMPshould come with initiatives that will make OC stronger. Such a culture not only enhances the internal functioni

العنوان

An-Najah University Journal for Research - B (Humanities)

الناشر

An-Najah National University

بلد الناشر

فلسطين

Indexing

Scopus

معامل التأثير

None

نوع المنشور

Both (Printed and Online)

المجلد

9999

السنة

2026

الصفحات

9999