Lean Manufacturing in Public Services: Prospects for Value Creation
Publication Type
Conference Paper

The purpose of this paper is to investigate the utilization
of lean manufacturing systems in public service operations for potential
added value. A case study of lean manufacturing implementation
at a UK city council was carried out using in-depth interviews with
key personnel coupled with documents collection. The Organizational
Commitment Questionnaire (OCQ) was administered among front-line
employees. Results show that lean manufacturing systems could create
significant added value to the business and employees. A strong relationship
was demonstrated between the lean manufacturing implementation
and the affective commitment level of employees. This paper is one of a
few studies that demonstrate the applicability of manufacturing systems
in other settings and that they can generate significant added value for
the service department and its employees

Conference Title
International Conference on Exploring Services Sciences: IESS1.0, Geneva, Switzerland
Conference Country
Conference Date
Feb. 17, 2010 - Feb. 17, 2010
Conference Sponsor