The deployment of balanced scorecard in health care organizations: is it beneficial? A systematic review
- Publication Type
- Original research
- Authors
- Faten Amer
- Sahar Hammoud
- Haitham Khatatbeh
- Szimonetta Lohner
- Imre Boncz
- Dóra Endrei
This systematic review assessed how balanced scorecard implementation affected patient satisfaction, health care worker satisfaction and financial performance in health care organizations. Twenty studies met the inclusion criteria. The review found positive associations with patient satisfaction and financial performance, while effects on worker satisfaction were smaller and the evidence included studies with substantial risk of bias.
Journal
- Title
- BMC Health Services Research
- Publisher
- Springer Nature
- Publisher Country
- United Kingdom
- Indexing
- Scopus
- Impact Factor
- None
- Publication Type
- Prtinted only
- Volume
- 22
- Year
- 2022
- Pages
- 65